Cancellation Policy

Reservations made through a booking site

If you book through Airbnb, Booking.com, or another external service, the cancellation policy shown when you make that reservation will apply.

Cancellation charges, refund eligibility, and refund timing are generally governed by the terms of the booking site you used.

Airbnb reservations

The cancellation policy shown in your Airbnb reservation details applies. Please review and complete cancellations or refund procedures through Airbnb.

Booking.com reservations

The cancellation terms shown in your Booking.com reservation details apply. Please review and complete cancellations or refund procedures through Booking.com.

Reservations made through the official website

When direct booking becomes available on the Yamakuma website, the terms displayed during the reservation process will apply.

The following conditions are planned for standard stay plans unless different terms are shown when booking.

Standard plan

Up to 5 days before check-inCancellation fee: NoneThe amount paid for the stay will be refunded in full.

From 4 days before check-inCancellation fee: 100% of the accommodation charge

No-show without noticeCancellation fee: 100% of the accommodation charge

Non-refundable plans and special periods

Peak seasons, public holidays, the New Year period, limited-time plans, and special rates may have different cancellation terms or may be non-refundable after confirmation.

When the conditions displayed on the booking screen differ from the standard terms above, the conditions shown when you confirm your reservation take priority.

Changes to a reservation

Changes to dates, number of guests, or other reservation details may not be possible depending on availability.

If a change affects the price, the rate applicable to the revised reservation will be charged. A date change may require cancelling the existing reservation and making a new one.

Severe weather and transportation disruptions

Heavy snow and other weather conditions in Hokkaido may affect roads and public transportation.

Unless otherwise stated, the cancellation policy accepted at the time of booking also applies to cancellations caused by severe weather or transportation disruption. If Yamakuma is unable to provide the stay, we will contact you separately.

How to cancel

For reservations made through Airbnb, Booking.com, or another booking site, please complete the cancellation through that service.

For a future direct reservation made on the Yamakuma website, please follow the instructions in your confirmation email.

Which conditions apply

If this page differs from the terms displayed when your reservation was confirmed, the terms accepted at the time of booking take priority.

Please contact us before booking if anything is unclear.